How Secret Recording Revealed a £28 Million Timeshare Fraud

Authorities have called it as among the biggest deceptions of its type in the Britain.

In all 14 defendants have been found guilty for their involvement in a £28m scheme to cheat in excess of 3,500 holiday ownership owners.

The affected individuals were keen to get out of decades-old vacation property deals and went looking for support.

Most were from 60 and 80. Over 500 of them parted with in excess of £10,000, and one individual transferred more than £80,000.

Those targeted were exposed to intense sales meetings extending for six hours. They were left out of pocket, holding valueless fake "points" and remained locked into costly vacation property deals they frequently were unable to use.

The Firm Behind the Deception

The firm at the heart of the scheme was the timeshare resale company. They took people's money to finance the owners' opulent lifestyle of private schools, millionaire mansions and personal aircraft.

The man at the top of the firm, the company director, was handed a seven-and-half year jail time in January for conspiracy to defraud.

On Friday, his spouse one of the co-defendants was one of the final three to receive sentencing.

She received a two-year suspended jail sentence at the London court after confessing to illegal fund handling.

The outcome represents a lengthy process and marks a huge win for the people who spoke out, the authorities and prosecutors.

The Way the Investigation Started

The initial awareness of the company was in the mid-2016. I was working in the research department of a news organization, creating current affairs features.

A acquaintance pointed out that his parent had inherited the rights of a timeshare apartment in Spain and, after years of holidays, had begun looking to terminate the contract.

It should be noted how widespread timeshares had evolved with UK travelers in the 1980s and 1990s.

Holiday ownership permitted families to occupy the same accommodation annually, or trade their weeks with fellow investors who had apartments in different locations. Roughly 600,000 sun-lovers accepted that opportunity.

The first timeshare rush was accompanied by a lot of reports about rip-off merchants deceptively promoting investments. They were regularly featured on investigative shows.

The standard holiday ownership agreement tied investors in for decades.

At that time, those holders who had used their assigned property in the sun for 20 or 30 years were ageing, and many were attempting to wave goodbye to their timeshares.

Some had declining mobility and were unable to visit their properties. Others just felt they'd got all they wanted from them. And others had passed away, in many cases passing on their heirs to inherit the agreements - along with their regular contributions and upkeep costs.

The Covert Probe Unfolds

And that's where the relative had been placed. She searched the web for options and came across the company, a business whose website promised to release her from her agreement.

Yet, having paid a fee and scheduled a consultation with them, her loved ones had doubts.

Further research revealed many victims claiming they had paid money and achieved no result out of it. Actually, they had lost money. Substantial amounts.

Our team started looking into what was happening. It soon emerged that there were questionable operators operating in the vacation property industry.

A legal professional had numerous client reports aiming to litigate against the organization.

We spoke to individuals who had engaged the company and they collectively described identical situations. They assumed the business would acquire their investment off them but when they participated in a session (for which they paid up front) they were advised there was no re-sale value.

In place of that, they were encouraged - actually compelled - to commit further cash investing in "Monster Rewards", linked to the organization's holding firm, Monster Travel.

The precise definition was somewhat vague. They appeared to be a type of exchange medium, offering reduced-price holidays and benefits and retail offers.

And they were reportedly "transferable with other owners, some time down the line.

Paying cash immediately would result in an future return that would cover the company's charges and allow the investor ahead financially, liberated eventually from their troublesome agreement.

An unrealistic promise? Indeed, it was.

A 'Deceptive Scheme'

Assuming these reports were accurate, this was a massive scam.

The technique is termed a "bait-and-switch."

An operator - in this case the organization - "lures the consumer by advertising a particular product only to then claim it is unavailable, pushing the client to an alternative, lesser offering.

Such practices are unlawful. Armed with all the accounts we had assembled, we made the case to secretly film one of the organization's sessions.

The process requires time, effort, and strong justifications for why this is the exclusive approach to obtain the data necessary to prove wrongdoing.

Armed with that permission, our small team arranged a meeting with one of the company's representatives in the English town.

Pretending to be a member of the public aiming to get his mum free from her timeshare contract|holiday ownership agreement

Janice Graham
Janice Graham

A passionate gamer and tech enthusiast with over a decade of experience covering the gaming industry and emerging technologies.